Frequently Asked Questions
Everything you need to know about our delicious gluten-free treats.
Are all Katz Gluten Free products safe for those with Celiac disease?
Yes, all our products are certified gluten-free and manufactured in our dedicated state-of-the-art facility that is free from gluten, dairy, and nuts (excluding coconut).
How should I store my baked goods once they arrive?
To maintain maximum freshness, we recommend storing our breads and pastries in the freezer. Simply thaw at room temperature or toast when you are ready to enjoy them.
What are your shipping rates and estimated delivery times?
We offer flat-rate shipping and free shipping on orders over a certain threshold. Most orders are processed within 1-2 business days and typically arrive within 3-5 days via temperature-controlled logistics.
Do you offer options for other dietary restrictions?
In addition to being gluten-free, many of our products are also dairy-free, nut-free, and soy-free. Please check the specific allergen labels on each product page for detailed information.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or if there is an issue with your delivery, please contact our support team for a replacement or refund.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.