Returns & Exchanges
Due to the perishable nature of our gluten-free bakery items, we cannot accept physical returns, but we are committed to ensuring your satisfaction with every order. If your products arrive damaged or do not meet our quality standards, please contact us within 7 days of delivery for a replacement or refund.
Inspect Your Order
Upon arrival, please immediately check your package for any signs of damage or missing items from your gluten-free selection.
Document Issues
If there is a quality concern, take clear photos of the product and the shipping label to help us process your claim efficiently.
Contact Support
Reach out to our customer service team via our website contact form or email with your order number and any supporting photos.
Resolution Process
Our team will review your request and issue a store credit, refund, or ship a fresh replacement of your favorite Katz treats within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing